The Network Support Center (NSC) iDirect / SATCOM Technician is located at Fort Detrick, MD.
The successful candidate will have the ability to work independently and follow through with requirements needing minimal guidance or supervision. He or she must be able to adjust to emergency situations and changing priorities while remaining composed and effective under the pressure. Heavy workloads, time sensitive demands, and/or changing conditions are normal in this position. The successful candidate will be able to easily handle these complexities, while remaining tactful, diplomatic, considerate of the views of others, and effective as a team player.
Duties and responsibilities include, but are not limited to:
Configuration, administration, management and cyber security posture of the PM Tactical Network iDirect Hubs located at the five geographically dispersed Regional Hub Nodes (RHN) via the iDirect Global Network Management System (NMS) in direct mission support of US Army Soldiers with iDirect SATCOM terminal remotes as they prepare to deploy, fight, and win our Nations Wars across the full spectrum of conflict.
Candidate will provide support to existing terrestrial and satellite-based global network(s). Candidate must also possess a strong knowledge of iDirect network architecture. Must be available to travel to work locations within the Continental United States (CONUS) and Outside Continental United States (OCONUS) on occasion.
- Establish Teleport and RHN SATCOM services IAW ASAs, GAAs, SAAs, Network Diagrams, and any other documentation from the GAIT NOC Mission Coordinator.
- Respond to and assist the Government in interpreting Army Service Authorizations (ASAs), Satellite Access Authorizations (SAAs), Commercial Satellite Service Request (CSSRs), and other documents authorizing use of GAIT iDirect satellite services.
- Experience to provide troubleshooting assistance in concert with remote terminal operators and to accomplish Tier II support requirements of all Teleport and RHN systems and equipment. • Use Strong analytical skills with the ability to examine system configurations for proper or improper configuration • Configure GAIT iDirect satellite Hub systems equipment to specifications by referring to mission configuration parameters; • Configure, prepare, activate and test GAIT iDirect satellite systems per service requests prior to start of any mission • May be required to evaluate system performance issues including availability, utilization, throughput, and latency via the use of iBuilder, iMonitor, iSite and other network management software.
- Correct deterioration or failure of any iDirect satellite network links that are causing degradation or loss of telecommunications service to the users • Comply with defined security policies and procedures • Monitor systems performance by observing monitoring and analysis tools, and perform troubleshooting of satellite remote terminal equipment problems; • Inputting data into GAIT NSC tracking systems during dynamic mission loads • Support end users providing troubleshooting and issue resolution assistance in helpful responsive manner • Ensure customer satisfaction through the resolution of all issues and problems reported.
H2 exists to serve alongside the Warfighter. We strive to provide quality and value to the customer by employing skilled professionals who understand and anticipate the needs of a changing military landscape and respond with superior service. Everything we do is inspired by our enduring mission to create value and make a difference everywhere we engage.